Important Questions Every Hotel Owner Has.​

 

​1. How easy it is to install ?

- Its as easy as your current lock you have, we have professional team of installer also.

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​2. What types of Keys it support?

- Similar to others lock today this lock also support NFC (RFID), RFID Key Fob, Mobile Key, Manual Key.

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​3. Does guest need to download any app to unlock door?

- No guest doesn't need to download any app to unlock door. we have Hotel Frontdesk APP & Web Portal from there hotel can send key to guest on their mobile via sms or email.

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​4. Can my housekeeping staff use their mobile to unlock door?

- Yes your staff can download our app and whichever room you assign them only those room they can unlock.

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​5. What if there is no Internet or WiFi is down?

- Our locks works on 100% Proprietary low power wireless not depend on your hotel WiFi network and incase your property internet goes down it can connect to our cloud via 5G network automatically.

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​6. Can we issue RFID Key ?

- Yes we do support RFID key also.

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​7. How do we know lock battery alarm.

- Hotel can get automated alert for low battery as well hotel can see real-time status of all hotel lock.

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​8. Is your lock support Deadbolt and privacy Control?

- Yes you can specify who can access room when deadbolt is on by guest as well guest can also control privacy and deadbolt directly from their mobile key web app.

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​9. What if guest or staff lost key?

- You can black list key to all locks within second from your hotel Frontdesk app.

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​10. Can we install your lock in lobby and common areas like Gym, Pool etc ?

- Yes you can install lock in lobby and common area as well and you can also control access based on timing (example lobby door lock should keep always open mode during day time and lock during night time)

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11. What is Hold Open Mode?

- Its a unique feature example if you want to keep door lock always open while cleaning room so you dont have to open and close every time you want to enter.​

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​12. What is battery life of your lock ?

- Our lock battery life is starting from Minimum 8 months to 16 months based on usage.

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​13. Can we get same analog master key for all locks?

- When you place order inform us that you want same analog master key for all locks so we can supply same.​

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​14. What other things i need to consider while order?

- when you place order you have to decide how many right / left opening locks you need and do you also need Steel plate or Steel Door Wrap to hide old locks holes and cuts...

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​15. How can i access audit logs for particular locks who opened locks?

- Yes you can access real-time any of the doors key log from your app or our cloud portal.

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​16. How secured this lock and app is / where do you store our key data ?

- Our cloud platform is secured same as your credit card service provider we tokenize every key and stored in to proprietary vault. all our servers are based in AWS USA.

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​17. Where this lock is manufactured and what about warranty?

- As other top brands our lock hardware metal part is also manufactured by OEM Factory from China but brain of the lock is key controller is designed and manufactured by ourself in India.